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FQA

DELIVERY & RETURNS

This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website. This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.

INTERNATIONAL SHIPPING

International orders are shipped via USPS first class international mail and generally arrive within 5-30 business days. If your package is held up in customs, it may take longer.

Customs forms are marked as "merchandise" with the actual retail value. Buyer is responsible for any taxes, duties or customs fees.

Tracking is included with international orders.

*Items will be shipped via Registered Air Mail, please make sure you entered the correct shipping address when you ordered from us, and make sure there's someone available to accept your package (signature required) when it arrives.

Receipt and signature

All deliveries must be received in person at the delivery address, and a signature must be provided. Additional deliveries and collection.

Refunds and Exchanges

We accept refund and exchange if the item purchased is faulty or far beyond as described in the listing. Kindly contact us within 7 working days from the day of receipt of the item. Full refund will be processed once we receive the item in its original condition. No restocking fee will be imposed.

Additional Policies and FAQs

Feel free to send us a conversation or write to us at chalharnaf [at] gmail.com